Our Commitment

At DailyFolio, we want every subscriber to feel great about their experience. If something isn't working out, we believe in handling refunds simply and fairly — without bureaucracy, without arguments, and without making anyone jump through hoops. This policy explains how refunds and cancellations work on our platform.

1. 14-Day Cancellation Right (Israeli Consumer Protection Law)

In accordance with the Israeli Consumer Protection Law (חוק הגנת הצרכן), you have the right to cancel your subscription within 14 days from the date of the transaction and receive a full refund, provided that the service has not been substantially used.

For continuing-service transactions (subscriptions), the cancellation right applies as required by law. To exercise this right, simply email us at support@dailyfolio.org with your registered email and request a cancellation and refund — no justification required.

2. Refund Processing Time

Once a refund is approved, we will process it and return the funds to your original payment method within up to 14 business days. The exact time it takes for the money to reach your account depends on your bank or credit card provider, which is outside our control.

3. Beyond the 14-Day Window

We believe in a friendly refund policy. If you're unsatisfied, encountered a technical issue, were billed by mistake, or simply changed your mind — reach out to us.

We will review every request on a case-by-case basis and, in most reasonable scenarios, will issue a full or partial refund at our discretion. We don't play games with our subscribers.

Note: Refunds beyond the statutory 14-day window are granted as a goodwill gesture and at our sole discretion.

4. How to Request a Refund

1. Send an email to support@dailyfolio.org
2. Include the email address associated with your DailyFolio account.
3. Briefly tell us what happened (optional but helpful).
4. We'll respond within 3 business days, and process the refund within 14 business days of approval.

5. Canceling Your Subscription

You can cancel your subscription at any time from Settings → Subscription or by contacting us directly. Upon cancellation:

• Your subscription will not renew at the next billing cycle.
• You will retain access to subscriber features until the end of the current paid period.
• Cancellation alone does not automatically trigger a refund — if you want a refund, please request one as described above.

6. Trial Periods

New users receive a free trial period. No charge is made during the trial, so no refund is necessary. You can cancel before the trial ends to avoid being charged.

7. Non-Refundable Situations

Refunds will generally not be granted in the following cases:

• Account termination or ban due to violation of our Terms of Service (e.g., harassment, abuse, fraud, or misuse of the community).
• Fraudulent or abusive refund requests, chargebacks made in bad faith, or attempts to exploit the refund policy.
• Claims made after an unreasonable period of full, active use of the subscription.

8. Chargebacks

Before initiating a chargeback with your bank or credit card provider, please contact us first — it's almost always faster and easier to resolve the issue directly. Fraudulent or bad-faith chargebacks may result in permanent account termination without refund.

Contact

Any question about a refund, a charge, or your subscription — email us at support@dailyfolio.org. We're here to help, not to argue.